Dispute protection & resolution
If a deal goes wrong, your money stays protected. Funds are frozen as soon as a dispute is opened, a human escrow agent reviews the facts, and you receive a full refund if the seller does not meet the agreed terms.
Equal protection for buyers
and sellers
A dispute is not an accusation. It is a pause that either the buyer or seller can request. Once opened, the funds are frozen, giving both sides time to share the details without pressure or rushing.
Either side can open a dispute, and both the buyer and seller can view the same case details and timeline.
No one, not the buyer, seller, or Scrowise, can move the funds until the case is resolved fairly.
The asset wasn't as described — every dollar goes back to the buyer.
Every outcome,
decided by the terms
Each resolution is based on the agreement both sides accepted. Your agent reviews the evidence against those terms, then releases the funds according to the outcome: to the buyer, to the seller, or split as agreed.
Well-defined terms help keep decisions moving. Most disputes are resolved within 3–5 business days.
Neither party can move funds while a case is under review, giving both sides time to be heard fairly.
When deals go sideways,
the money doesn’t
Most deals are completed without a dispute. If one does arise, four straightforward rules guide the process and apply equally to both sides.
As soon as a dispute is opened, the funds are locked. No one can withdraw them, including the buyer, seller, or Scrowise.
Your escrow agent reviews evidence from both sides against the written terms of the deal. No automated decisions are involved.
The escrow agreement both sides accepted sets the rules. Each outcome is determined by those terms and the evidence provided.
If the seller does not meet the agreed terms, the buyer receives a full refund.
Why sellers and buyers
trust Scrowise
Dedicated escrow agent
Dedicated agent for every escrow transaction.
Money-back guarantee
Full refund if terms are not met.
Fast payouts
Instant payout after buyer confirmation.
Low transparent fees
Clear, competitive pricing with no hidden charges.
Global reach
Used by buyers and sellers in 35+ countries.
FAQs
If you can't find your answer here about disputes and refunds, don't hesitate to contact us.
You can open a dispute from your escrow dashboard at any point before the deal closes. Describe the issue and attach supporting evidence, then the escrow balance is frozen immediately while a human agent reviews the case.
Most disputes are resolved within 3–5 business days. More complex cases with substantial evidence may take longer, but funds remain frozen and protected until a resolution is reached.
You receive a refund if the seller does not meet the agreed terms, the asset differs from what was agreed, or the transfer cannot be completed.
Your escrow agent decides the outcome by applying the terms both parties agreed to when the escrow opened and reviewing evidence from both sides.
No. Funds remain frozen for both parties until the dispute is formally resolved.