1. Definitions
For the purposes of these Terms:
"Scrowise," "we," "us," or "our" refers to Pheromones Inc., doing business as Scrowise.
"Platform" refers to the Scrowise website, marketplace, transaction management system, messaging services, and related features.
"Buyer" refers to the individual or organization purchasing or acquiring a digital asset.
"Seller" refers to the individual or organization selling or transferring a digital asset.
"Digital Asset" or "Asset" refers to an eligible digital property, account, channel, website, domain, software product, online business, or other transferable digital interest involved in a transaction.
"Transaction" refers to a proposed, pending, or completed transaction between a Buyer and Seller using Scrowise.
"Escrow Funds" refers to funds received and verified for a specific transaction and subject to its agreed release conditions.
"Transaction Agreement" refers to the electronic agreement accepted by the Buyer and Seller identifying the asset, price, fees, responsibilities, transfer conditions, and other transaction-specific requirements.
"Escrow Plus" refers to Scrowise's self-service transaction plan, in which the Buyer and Seller participate directly in the transaction workflow.
"Escrow Pro" refers to Scrowise's managed transaction plan, which includes a dedicated agent responsible for coordinating and supervising the agreed handover process.
"Agent" refers to an authorized Scrowise representative assigned to provide support, verification, transaction administration, or managed handover services.
"Listing" refers to an advertisement or offer for a digital asset published through the Scrowise marketplace.
2. Eligibility
To use Scrowise, you must:
Be at least 18 years old.
Have the legal capacity to enter into binding agreements.
Provide accurate and truthful account information.
Be legally authorized to participate in the proposed transaction.
Have the necessary rights and authority to buy, sell, or transfer the relevant asset.
Comply with applicable laws, sanctions, financial restrictions, and regulatory requirements.
Users acting on behalf of a business or organization must have sufficient authority to bind that organization.
Scrowise may restrict access based on location, legal requirements, payment-provider limitations, asset type, transaction risk, or compliance considerations.
The availability of Scrowise in a particular location does not guarantee that every payment method or asset transaction is supported there.
3. Scrowise's Role
Scrowise provides a structured environment for buyers and sellers to agree on transaction terms, secure payments, coordinate asset transfers, communicate, and resolve transaction-related issues.
Depending on the selected service, Scrowise may:
Facilitate marketplace listings and offers.
Verify participant information.
Coordinate receipt and verification of payments.
Administer agreed fund-release conditions.
Provide transaction-specific agreements.
Coordinate or supervise digital asset handovers.
Maintain transaction records.
Review disputes and supporting evidence.
Arrange refunds or seller payouts.
Scrowise is not the Buyer or Seller in transactions between users.
Unless expressly agreed otherwise, Scrowise does not take legal ownership of the assets traded through the Platform.
Scrowise does not provide investment, tax, accounting, or legal advice, and does not guarantee an asset's profitability, future value, revenue, traffic, audience, or performance.
Scrowise's payment custody, safeguarding, and release obligations are determined by the applicable payment arrangements, Transaction Agreement, and mandatory law.
Nothing in these Terms excludes a fiduciary, trust, safeguarding, or other legal duty that Scrowise or a payment provider actually owes under law or an expressly established arrangement.
4. User Accounts and Security
Users must provide accurate, complete, and current information when registering or using Scrowise.
You are responsible for maintaining the security of your Scrowise account, password, email address, authentication methods, and connected devices.
You must promptly notify Scrowise if you suspect unauthorized account access, identity theft, fraudulent activity, or compromised credentials.
Users may not sell, share, or transfer their Scrowise accounts without written authorization.
Scrowise may require additional authentication or identity verification before allowing sensitive account changes, payment instructions, or transactions.
We may temporarily restrict access when suspicious or unauthorized activity is detected.
5. Marketplace Listings
Scrowise may allow eligible users to advertise digital assets through its marketplace.
Creating a standard marketplace listing is free unless a separate paid service is clearly offered and accepted.
Sellers are responsible for ensuring that their listings accurately describe the assets offered.
Listing information must not contain misleading statements about:
Ownership and transfer rights.
Followers, subscribers, or audience size.
Revenue, profitability, or monetization.
Engagement, traffic, or performance.
Account standing, restrictions, or violations.
Included intellectual property or business assets.
Any material condition affecting the asset's value or transferability.
Scrowise may review, request supporting information for, reject, suspend, or remove listings.
Publication of a listing does not constitute a guarantee that the asset has been fully verified, will remain available, can be legally transferred, or will be successfully sold.
Scrowise does not guarantee that a listing will attract buyers, receive offers, or result in a completed transaction.
6. Offers and Negotiations
Buyers and sellers may communicate through the Platform to discuss asset details, pricing, payment arrangements, and transaction conditions.
Messages, negotiations, and preliminary offers do not automatically create a Scrowise escrow obligation.
A transaction becomes subject to its agreed escrow workflow once the required parties accept the applicable Transaction Agreement and Scrowise accepts the transaction for processing.
Buyers and sellers are responsible for reviewing and confirming all material terms before signing.
Side agreements that are not included in or properly incorporated into the signed Transaction Agreement may not be recognized when Scrowise administers the transaction or reviews a dispute.
7. Starting an Escrow Transaction
Either a Buyer or Seller may initiate a transaction through Scrowise.
The initiating party may enter the relevant information, including:
Buyer and Seller details.
Description of the asset.
Agreed purchase price and currency.
Selected escrow plan.
Escrow fees and fee allocation.
Payment method.
Handover conditions.
Inspection or review period.
Fund-release requirements.
Any additional agreed obligations.
Both parties must review and accept the applicable Transaction Agreement before proceeding.
Scrowise may reject or delay a transaction when information is incomplete, verification is unsuccessful, or the proposed transaction presents unacceptable risk.
The Buyer is responsible for funding the transaction.
No asset handover should begin until Scrowise has verified the required Buyer funding and authorized the transaction to proceed.
8. Escrow Plus
Escrow Plus is designed for buyers and sellers who prefer to manage their transaction directly through Scrowise's self-service platform.
Escrow Plus generally includes:
A shared transaction workspace.
Electronic transaction terms and signatures.
Funding verification.
Direct Buyer and Seller communication.
Agreed asset handover steps.
Buyer and Seller confirmation requirements.
Transaction status tracking.
Access to Scrowise support and dispute review.
In Escrow Plus, the Buyer and Seller remain responsible for performing the agreed handover actions.
Both parties must provide the confirmations required by the Platform before the handover is ordinarily treated as complete.
Scrowise may intervene when verification, compliance, payment processing, or dispute resolution requires additional review.
Escrow Plus does not include fully managed agent-led account transfers unless separately agreed.
9. Escrow Pro
Escrow Pro provides a managed escrow experience with a dedicated Scrowise agent coordinating the agreed asset handover.
Depending on the asset and Transaction Agreement, the service includes:
A dedicated transaction agent.
Separate communication channels for Buyer and Seller.
Agent-coordinated transfer scheduling.
Collection and review of necessary transfer information.
Supervision or authorized execution of handover steps.
Verification of agreed delivery conditions.
Assistance with transaction issues.
Coordination of the transaction through payout.
In Escrow Pro, the Buyer and Seller do not need to communicate directly through a shared transaction chat.
The designated Scrowise agent acts as the point of coordination between the parties.
Where expressly authorized, the Agent may temporarily receive control of an asset or access credentials for the purpose of completing the agreed handover.
The Seller authorizes only those actions reasonably necessary to complete the transfer under the Transaction Agreement.
The Buyer is responsible for promptly securing the asset after receiving control, including updating passwords, recovery information, authentication methods, and other security settings where applicable.
The Agent's involvement does not guarantee that an asset is legally transferable, free of hidden defects, or immune from future third-party restrictions.
Agent availability and scheduled handovers are subject to business hours, compliance requirements, and the agreed transaction schedule.
If an assigned Agent becomes unavailable, Scrowise may appoint another qualified representative to continue the transaction.
10. Escrow Fees
Scrowise charges transaction fees according to the plan, asset type, transaction amount, and pricing disclosed before the transaction is accepted.
The initiating party may propose how the escrow fee will be paid, including:
Buyer pays the fee.
Seller pays the fee.
Buyer and Seller share the fee.
The agreed allocation must be disclosed to and accepted by the applicable parties.
The accepted fee arrangement forms part of the Transaction Agreement.
Scrowise does not charge a standard marketplace listing fee unless a separate paid listing or promotional service has been expressly selected.
Additional bank, payment-provider, currency-conversion, blockchain-network, or other third-party charges may apply.
Any charges imposed or collected by Scrowise must be disclosed before commitment or separately authorized.
A published fee calculator is informational until the applicable transaction details have been confirmed.
11. Funding the Transaction
After the required Transaction Agreement is accepted, the Buyer must submit payment using an approved method and the exact payment instructions supplied for that transaction.
Supported methods may include:
Bank transfers.
Approved payment providers, including PayPal where available.
Supported cryptocurrencies, including approved stablecoins.
Other methods expressly authorized by Scrowise.
Not every payment method is available for every transaction or jurisdiction.
The Buyer must use the correct recipient, currency, account information, blockchain network, and payment reference.
Scrowise is not responsible for losses caused by payments sent to incorrect or unauthorized destinations, except to the extent caused by Scrowise's own breach of an applicable obligation.
A submitted payment screenshot or receipt does not by itself establish that funds have been received or cleared.
The transaction proceeds to handover only after the relevant funding verification has been completed.
Scrowise may require additional verification or delay the transaction if funds are pending, disputed, reversible, incomplete, or inconsistent with the agreed payment instructions.
12. Handling and Safeguarding Transaction Funds
Buyer payments are administered under the payment custody and safeguarding arrangements applicable to the transaction.
The payment instructions or accompanying transaction disclosures will identify the party receiving the funds and the applicable payment arrangement.
Transaction funds must be handled separately from Scrowise's general operating money in accordance with the safeguarding arrangements represented to users and applicable law.
Funds are subject to the release, refund, compliance, and dispute conditions established by the Transaction Agreement and these Terms.
Scrowise will not intentionally release transaction funds to the Seller before the required release conditions have been satisfied.
Funds may remain restricted during an active dispute, compliance review, suspected fraud investigation, payment reversal, or legally required hold.
Use of the word "escrow" does not, by itself, mean that funds are insured or covered by a government deposit protection scheme.
Any representation that funds are held in a legally constituted trust account or by a particular custodian must reflect the actual arrangements in place.
Nothing in these Terms limits any mandatory obligation to safeguard, segregate, account for, return, or otherwise protect customer funds.
13. Cryptocurrency Payments
Scrowise may support cryptocurrency payments and payouts through approved methods, currencies, networks, and providers.
Users choosing cryptocurrency must understand that blockchain transactions may be irreversible.
The sender is responsible for confirming the correct blockchain network, asset, destination address, and amount.
Funding verification may require network confirmations, transaction screening, and compliance review.
Scrowise may refuse or delay cryptocurrency transactions involving suspicious activity, prohibited sources, unsupported networks, unapproved wallets, sanctions risks, or other compliance concerns.
Exchange rates, network fees, and conversion charges may affect the amount received or paid.
Where a transaction is priced in a fiat currency but funded with cryptocurrency, the applicable conversion and valuation terms will be disclosed or agreed before funding.
Scrowise does not provide a general-purpose cryptocurrency exchange or money-transfer service through these Terms. Cryptocurrency payment options are available only for approved activities supported by the Platform and applicable law.
14. Transaction Stages
A typical Scrowise transaction includes four principal stages.
Stage 1: Agreement
The Buyer and Seller agree on the asset, price, payment conditions, fees, handover requirements, and other essential transaction terms.
Stage 2: Funding
The Buyer submits payment through an approved method. Funding must be verified before handover begins.
Stage 3: Asset Handover
The Seller provides the agreed asset, access, ownership rights, information, and cooperation required by the Transaction Agreement.
The handover process depends on whether Escrow Plus or Escrow Pro has been selected.
Stage 4: Verification and Payout
The required handover evidence and confirmations are reviewed.
Once the release conditions are satisfied and any applicable holds are cleared, Scrowise authorizes the Seller payout.
Additional verification or compliance steps may be required where necessary.
15. Asset Handover Responsibilities
The Seller must provide the specific asset and related rights described in the Transaction Agreement.
Depending on the asset, this may include:
Administrative ownership or control.
Authorized account access.
Domain registration control.
Source code and repositories.
Website or hosting access.
Recovery information.
Business records and agreed documentation.
Intellectual property assignments.
Other expressly included assets or rights.
The Seller must disclose any material limitation affecting ownership or transfer.
The Seller must not knowingly retain unauthorized access, interfere with the Buyer's control, revoke transferred permissions, or attempt to recover the asset after a completed handover.
The Buyer must cooperate with the agreed transfer steps, promptly inspect the asset, and provide accurate confirmation or a specific explanation of any problem.
Both parties must preserve relevant evidence of the transaction.
A confirmation of successful handover is a material representation and must not be submitted falsely.
16. Inspection and Review Period
The Buyer is entitled to the inspection or review period specified in the Transaction Agreement.
During that period, the Buyer must review the asset against the agreed delivery conditions.
The review may include checking:
Access and ownership control.
Included accounts and permissions.
Agreed content or files.
Recovery and authentication settings.
Agreed business information.
Material features or conditions expressly included in the agreement.
The Buyer must notify Scrowise of any material discrepancy within the applicable review period.
A general change of mind, dissatisfaction with the purchase price, or a commercial concern unrelated to the agreed conditions does not automatically establish grounds for a refund.
If the Buyer does not respond within the review period, Scrowise may request confirmation, review available evidence, and determine whether the agreed release conditions have been satisfied.
Buyer silence does not prevent Scrowise from investigating credible evidence of fraud, failed delivery, or another material problem.
Where the Transaction Agreement provides a specific inspection period, that period controls, subject to applicable law.
17. Fund Release and Seller Payout
Seller payout may be authorized when:
Buyer funding has been verified.
The agreed asset handover has been completed.
The required confirmations or verification conditions have been satisfied.
The applicable inspection period has concluded or been validly waived.
No unresolved dispute or mandatory compliance restriction prevents release.
For Escrow Plus, completion ordinarily depends on the required confirmations from Buyer and Seller.
For Escrow Pro, completion may additionally depend on the assigned Agent's review and verification of the agreed handover.
Scrowise may authorize release after an evidence-based administrative determination where a party unreasonably withholds confirmation, subject to notice and the applicable Transaction Agreement.
Authorization or initiation of payout does not guarantee immediate receipt.
Actual payout timing depends on the payment method, receiving institution, location, compliance checks, business days, and other factors.
Any displayed processing estimate is not a guaranteed arrival time unless Scrowise expressly commits to that deadline in writing.
The Seller must provide accurate payout information and promptly report a payment problem.
18. Cancellation
Before Buyer funding has been verified, either party may request cancellation of the proposed transaction.
After funding has been verified but before the agreed asset handover begins, either party may request cancellation.
Where both parties agree to cancellation, Scrowise may close the transaction and arrange the appropriate refund, subject to funding status, applicable payment costs, compliance requirements, and law.
Once the Seller has started transferring access, ownership, or other agreed assets, unilateral cancellation may no longer be available.
Cancellation after handover begins may require:
Agreement between the parties.
Successful reversal of any completed transfer steps.
Administrative review.
Resolution of outstanding payment or asset obligations.
A dispute determination.
A user cannot require cancellation merely to avoid an otherwise valid obligation after receiving the contractual benefit of the transaction.
An unfunded transaction may expire after 10 days unless Scrowise extends or restarts it.
Statutory cancellation rights that cannot lawfully be excluded remain unaffected.
19. Disputes
Either the Buyer or Seller may raise a dispute while the transaction remains eligible for dispute review.
A dispute should be submitted promptly through the available transaction interface or an authorized Scrowise support channel.
The user must explain the issue and provide relevant supporting evidence.
When a formal dispute is accepted and a transaction hold is applied, Scrowise will suspend ordinary payout processing for funds that remain under its control.
A dispute cannot reverse a completed external transfer or automatically recover money that has already been lawfully paid out.
Scrowise may request:
Transaction records.
Payment evidence.
Account access records.
Screenshots or recordings.
Ownership documentation.
Messages and correspondence.
Asset performance evidence.
Transfer confirmations.
Other information reasonably relevant to the issue.
Both parties must cooperate in good faith.
Scrowise will review the evidence against the agreed Transaction Agreement and applicable requirements.
Potential outcomes include:
Completion of the transaction.
Additional handover requirements.
Corrective action by either party.
A full or partial refund.
Release of payment to the Seller.
A mutually agreed settlement.
Continued restriction while a material issue is investigated.
Cancellation when completion is not possible.
An Agent or administrator does not act as a court or independent arbitrator.
Scrowise's administrative determination governs processing within the Platform but does not eliminate non-waivable legal remedies.
20. Refunds and Buyer Protection
Scrowise is designed to protect Buyers against releasing payment before agreed delivery requirements are satisfied.
If a Seller materially fails to deliver the agreed asset, provides an asset materially different from the Transaction Agreement, or cannot complete the required handover, the Buyer may qualify for a refund.
Where Scrowise determines that the Seller has failed to perform and the Buyer is entitled to cancellation, the Buyer will ordinarily receive a refund of the full escrowed purchase price that remains available and recoverable under the applicable payment arrangement.
Scrowise will not deduct its standard escrow service fee from a refund of the purchase price where the refund results from a confirmed material failure by the Seller, unless an expressly accepted agreement or applicable law provides otherwise.
Refund processing may nevertheless be affected by:
A payment reversal or chargeback.
Funds frozen by a financial institution.
Legally required withholding.
Fraud or compliance restrictions.
Irreversible external payment costs.
Currency-conversion differences.
An amount already validly disbursed.
Other limitations imposed by applicable law or the payment arrangements.
Third-party costs must be disclosed where reasonably ascertainable and handled according to the agreed payment terms.
A refund is not automatically available because the Buyer changes their mind, regrets the purchase price, or experiences a later decline in the asset's value or performance.
The Buyer must cooperate in reversing any received asset access or ownership where that is reasonably required for a valid refund and legally possible.
Scrowise does not guarantee recovery of funds that have already been irreversibly transferred outside its control.
Nothing in this section limits statutory refund rights or an express written guarantee accepted for the particular transaction.
21. Chargebacks and Payment Reversals
Payment methods may carry risks of chargebacks, recalls, reversals, fraud claims, or payment-provider intervention.
A payment shown as received or verified may subsequently become disputed or reversed.
Users must not knowingly provide fraudulent payment information or misuse chargeback procedures to obtain both the asset and the payment.
Where a payment is reversed or disputed, Scrowise may:
Suspend the transaction.
Delay or stop payout where possible.
Request additional evidence.
Contact payment providers.
Restrict account access.
Seek recovery of amounts lawfully owed.
Take other steps permitted by law.
Nothing in these Terms prevents a user from exercising a legitimate or non-waivable right to challenge a payment.
Scrowise cannot guarantee that all payment methods are irreversible or entirely free from chargeback risk.
Users remain responsible for fraudulent or unauthorized payment activity attributable to them, subject to applicable law.
22. Identity Verification and Compliance
Scrowise may request information necessary to verify identity, authority, asset ownership, source of funds, and transaction legitimacy.
Verification requirements may include:
Government-issued identification.
Contact or address verification.
Business registration information.
Proof of ownership or control.
Supporting asset records.
Bank or payment information.
Source-of-funds documentation.
Additional compliance information.
Scrowise may use authorized service providers to assist with verification.
A completed verification check does not guarantee a user's honesty, legal ownership, financial standing, or future performance.
Scrowise may delay, reject, suspend, or terminate a transaction when required information is missing or when legal, sanctions, fraud, or compliance concerns arise.
Users must not submit forged, altered, misleading, or unlawfully obtained verification information.
23. Digital Asset Eligibility and Third-Party Platform Rules
Scrowise supports transactions involving eligible digital assets, subject to applicable law, contractual restrictions, third-party platform rules, and Scrowise's acceptance criteria.
Digital assets may be subject to ownership, transfer, licensing, or account-sharing restrictions imposed by their underlying platforms.
A listing on Scrowise does not establish that a particular asset may legally or contractually be transferred.
Users must independently determine whether they possess the necessary rights and permissions to complete the proposed transaction.
Scrowise may refuse, restrict, suspend, or cancel any transaction that appears to violate applicable laws, third-party rights, contractual restrictions, or platform transfer requirements.
Where a transfer requires a particular ownership-management method, authorization, license assignment, or third-party approval, the parties must satisfy those requirements.
Scrowise does not guarantee that YouTube, Instagram, TikTok, Facebook, X, a domain registrar, gaming provider, hosting company, software platform, or other third party will recognize or preserve an ownership transfer.
No user may use Scrowise to circumvent security measures, impersonate an authorized owner, obtain unauthorized credentials, or evade an applicable platform restriction.
Scrowise's provision of payment or administrative services does not constitute approval by the platform associated with an asset.
24. Prohibited Assets and Activities
Users may not use Scrowise for:
Stolen, hacked, or fraudulently obtained assets.
Assets the Seller has no authority to transfer.
Identity theft or impersonation.
Fraudulent listings or fabricated performance data.
Artificially manipulated engagement or revenue representations.
Money laundering or terrorist financing.
Sanctions evasion.
Unauthorized access or credential theft.
Malware or malicious software.
Unlawful goods or services.
Intellectual property infringement.
Unauthorized personal-data transfers.
Transactions involving prohibited exploitation or abuse.
Illegal financial activity.
Any asset or transfer prohibited by applicable law.
Scrowise may also reject assets that violate relevant third-party rights or fall outside its accepted risk policies.
Approved cryptocurrency payments connected with legitimate, eligible digital asset transactions are not prohibited merely because cryptocurrency is used as the payment or payout method.
Scrowise may refuse a transaction without completing a handover if it discovers material concerns involving legality, ownership, security, or transferability.
25. Ownership and Asset Representations
By offering an asset for sale, the Seller represents that:
The Seller has the authority necessary to offer the asset.
The asset description is materially accurate.
Material restrictions and existing disputes have been disclosed.
Any included intellectual property is properly owned or licensed for transfer.
The Seller will provide the agreed deliverables.
The Seller will not knowingly interfere with the Buyer's control following valid completion.
The proposed transaction does not involve unauthorized access or unlawful conduct.
The Buyer is responsible for reviewing the asset, available documentation, financial information, transfer restrictions, and commercial risks before committing.
Scrowise does not guarantee future asset performance, revenue, monetization, audience retention, account standing, or continued availability.
A successful handover does not constitute an investment recommendation or a guarantee of future commercial results.
26. Confidentiality
Buyers and Sellers may exchange confidential information while evaluating or completing a transaction.
Confidential information may include business records, financial statements, account details, operating procedures, access credentials, intellectual property, and other non-public information.
Users must:
Use confidential information only for legitimate transaction purposes.
Avoid unauthorized disclosure.
Protect sensitive account and payment information.
Restrict access to authorized individuals.
Avoid using received information to harm the other party.
Comply with applicable privacy and confidentiality laws.
Sensitive credentials must not be posted in public listings.
Any necessary credentials must be shared only through Scrowise-approved confidential handover methods and with the authorization of the party entitled to provide them.
Scrowise may access transaction information as reasonably necessary to provide the Service, administer an agreed handover, investigate fraud, comply with legal obligations, or resolve disputes.
These confidentiality obligations may continue after a transaction is completed or cancelled.
27. Messages and Communications
Scrowise provides messaging and transaction communication tools to support negotiations, coordination, and customer assistance.
Users must communicate respectfully and must not use the Platform for harassment, threats, fraud, spam, or unlawful activity.
Messages and transaction records may be retained and reviewed for support, compliance, fraud prevention, or dispute resolution in accordance with the Privacy Policy and applicable law.
For Escrow Plus, Buyer and Seller may communicate directly through the shared transaction workspace.
For Escrow Pro, communication concerning the handover may be routed through separate Agent-managed channels.
Users should not rely on unofficial messages, impersonators, or payment instructions received outside approved Scrowise channels.
Changes to material deal terms must be recorded and accepted through the proper transaction process.
28. Privacy and Data Protection
Scrowise collects and processes personal information as described in its Privacy Policy.
Information may be used to:
Operate user accounts.
Facilitate transactions.
Verify identities and ownership.
Process payments and payouts.
Provide customer support.
Prevent fraud.
Investigate disputes.
Comply with legal and regulatory obligations.
Maintain security and transaction records.
International transactions may require the involvement of payment providers, banks, and other service providers in different jurisdictions.
Personal information will be handled according to applicable privacy laws and Scrowise's Privacy Policy.
Users should review the Privacy Policy available at:
https://scrowise.com/privacy
29. Intellectual Property and Platform Content
Scrowise retains ownership of or applicable rights to its website, platform software, interface, designs, branding, trademarks, and other proprietary materials.
Users receive a limited, non-exclusive, revocable right to use the Platform for its intended purposes.
Users may not reproduce, commercially exploit, reverse engineer, or misuse Scrowise's intellectual property except where authorized or permitted by law.
Users retain ownership of content they lawfully submit.
By submitting content, users grant Scrowise a limited, non-exclusive license to store, process, display, transmit, and use that content as reasonably necessary to operate the Platform, publish authorized listings, administer transactions, verify information, and resolve disputes.
Users must have the necessary rights to submit such content.
30. Suspension and Termination
Scrowise may suspend, restrict, or terminate accounts or transactions when reasonably necessary due to:
Suspected fraud.
Security concerns.
Misleading information.
Breach of these Terms.
Payment reversals.
Unresolved compliance requirements.
Sanctions or legal restrictions.
Unauthorized transactions.
Prohibited asset activity.
Material misuse of the Platform.
Where practical and legally appropriate, Scrowise may provide notice and an opportunity to respond.
Account suspension or termination does not automatically cancel existing payment obligations or funded transactions.
Scrowise may retain necessary transaction records and continue administering unresolved payouts, refunds, or disputes.
Users may request account closure, subject to outstanding obligations and applicable record-retention requirements.
31. Disclaimers and Limitation of Liability
Scrowise provides its services with reasonable care and in accordance with its express contractual commitments and applicable law.
However, Scrowise does not guarantee:
That every transaction will complete successfully.
That every user or listing is legitimate.
That a third-party platform will permit or preserve an asset transfer.
That every asset will retain its value.
That all external systems will remain continuously available.
That a transaction will be completed within a specific time.
That every disagreement can be resolved without loss.
That payment providers or financial institutions will operate without delay or error.
To the fullest extent permitted by law, Scrowise is not responsible for indirect or consequential damages, including lost profits, lost opportunities, or speculative losses.
For claims arising from the general operation of the Platform, Scrowise's aggregate liability will not exceed the greater of:
The fees paid by the claimant to Scrowise during the 12 months preceding the event giving rise to the claim; or
CAD $100.
This limitation does not eliminate an express obligation to properly account for, release, or refund transaction funds that Scrowise or its payment arrangements are legally or contractually required to deliver.
It does not exclude liability that cannot lawfully be limited, including applicable liability for fraud, wilful misconduct, gross negligence, or breach of mandatory legal rights.
Nothing in these Terms removes the user's right to pursue remedies that cannot legally be waived.
32. Indemnification
To the extent permitted by law, users agree to indemnify Scrowise against reasonable third-party claims, losses, liabilities, and legal expenses arising from:
Fraudulent or unlawful activity by the user.
Material breaches of these Terms.
Unauthorized asset sales.
Intellectual property infringement.
Misrepresentation of asset ownership.
Violations of applicable law or third-party rights.
Misuse of the Platform.
Unauthorized disclosure or use of confidential information.
This indemnification does not require users to compensate Scrowise for Scrowise's own unlawful conduct or liability that cannot legally be transferred to the user.
Scrowise will provide reasonable notice of an indemnified claim where practical.
33. Complaints, Governing Law, and Disputes with Scrowise
Users should contact Scrowise promptly if they have a complaint concerning the Platform or its services.
Complaints may be submitted to:
Please include the relevant account information, transaction reference, description of the problem, requested resolution, and supporting documents.
Scrowise may require identity verification before disclosing confidential transaction information or resolving account-specific complaints.
We aim to acknowledge complete formal complaints within 10 business days and provide an outcome, proposed resolution, or status update within 30 calendar days.
Complex investigations may take longer.
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to mandatory legal protections available to users in other jurisdictions.
Where legally permitted, disputes between a user and Scrowise concerning these Terms are subject to the courts of Ontario located in Toronto.
Nothing in this section prevents users from exercising rights that cannot lawfully be waived, bringing proceedings in another jurisdiction where mandatory law permits, reporting suspected misconduct, or seeking urgent legal relief.
34. Changes, Notices, and General Provisions
Scrowise may update these Terms to reflect changes in the Platform, business operations, regulatory requirements, security procedures, or applicable law.
The latest version will be published on the Scrowise website with an updated effective date.
Material changes will be communicated where required by law.
Changes to these general Terms will not automatically replace already accepted transaction-specific obligations unless the parties validly agree or applicable law requires otherwise.
Official notices may be delivered through the Platform, by email, or through another legally permitted communication method.
Users are responsible for maintaining accurate contact information.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Failure by Scrowise to enforce a provision does not automatically waive the right to enforce it later.
These Terms, the Privacy Policy, applicable Transaction Agreements, and expressly incorporated policies constitute the agreement governing the relevant services.
For transaction-specific matters, the signed Transaction Agreement controls over these general Terms to the extent of a direct conflict, except where mandatory law requires otherwise.
Electronic records, acknowledgments, and signatures may be used to establish agreement and transaction activity to the extent permitted by applicable law.
No provision of these Terms excludes or limits a consumer, privacy, payment, or other legal right that cannot lawfully be excluded.
35. Contact Information
For questions about these Terms or Scrowise services, please contact:
Scrowise
Pheromones Inc.
1 King St West
Toronto, Ontario, Canada
Email: [email protected]
Website: https://scrowise.com
By using Scrowise, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.