1. Scope of This Policy
This Privacy Policy applies to personal information collected or processed through:
The Scrowise website and user accounts.
The digital asset marketplace.
Buyer and Seller profiles and listings.
Escrow Plus and Escrow Pro transactions.
Transaction agreements and electronic signatures.
Payment verification and payout administration.
Identity and asset ownership verification.
Messaging, live chat, and support communications.
Asset handovers and transaction monitoring.
Dispute resolution and refund processing.
Connected third-party services, where applicable.
This Policy applies to visitors, registered users, buyers, sellers, and other individuals whose personal information is processed through Scrowise.
External financial institutions, payment providers, and digital platforms may operate under their own privacy policies.
2. Personal Information We Collect
The information Scrowise collects depends on how you interact with the Platform.
We aim to collect only information reasonably necessary to provide our services, maintain security, fulfill contractual obligations, and comply with applicable laws.
2.1 Account and Contact Information
When you register or interact with Scrowise, we may collect:
Full name.
Email address.
Phone number.
Country or general location.
Username and account identifiers.
Company or business information.
Profile image and biography.
Login and authentication information.
Account preferences.
Account verification and security records.
Authentication credentials are handled through the Platform's applicable security systems.
Users are responsible for maintaining secure passwords and protecting their account access.
2.2 Identity and Verification Information
To help prevent fraud, verify account ownership, and comply with legal or payment requirements, Scrowise may request:
Government-issued identification.
Date of birth.
Address or residency information.
Identity verification photographs.
Business registration documents.
Beneficial ownership information.
Documents proving control of a digital asset.
Source-of-funds information.
Additional compliance or verification documentation.
Verification requirements may vary depending on the transaction value, payment method, asset type, location, and risk assessment.
Sensitive identity information is used only for legitimate verification, security, transaction administration, or compliance purposes.
Scrowise does not intend to make identity verification documents publicly available or routinely share complete identification documents with other marketplace users.
2.3 Transaction Information
When you initiate, join, or complete a transaction, we may collect:
Buyer and Seller account details.
Digital asset descriptions.
Agreed purchase prices and currencies.
Transaction fees and fee allocation.
Selected escrow plan.
Electronic agreements and signatures.
Payment instructions and funding records.
Payment verification results.
Transaction status and timestamps.
Asset handover records.
Inspection and confirmation records.
Refund and payout information.
Dispute details and supporting evidence.
We use this information to administer transactions, maintain accurate records, facilitate agreed transfers, and investigate problems when necessary.
2.4 Payment and Financial Information
Scrowise may process financial information relating to supported payment and payout methods, including:
Bank account or transfer details.
Payment references.
Transaction amounts and currencies.
Payment confirmation documents.
Payout destination details.
Cryptocurrency wallet addresses.
Blockchain transaction identifiers.
Refund records.
Chargeback or payment-reversal information.
Scrowise may work with banks, payment processors, cryptocurrency service providers, and other financial institutions to facilitate transactions.
These providers may collect additional information directly under their own privacy policies.
We do not require users to publicly disclose sensitive banking or payment credentials.
2.5 Marketplace Information
When you create listings or interact with the Scrowise marketplace, we may collect:
Asset names and descriptions.
Listing prices.
Images and supporting materials.
Asset performance information.
Revenue or traffic information voluntarily provided.
Ownership verification materials.
Offers and negotiations.
Saved listings or watchlist activity.
Buyer and Seller messages.
Information intentionally included in public listings may be visible to marketplace visitors.
Sensitive verification documents, payment information, and private transaction records are not intended to appear in public listings.
2.6 Communications and Support
When you contact Scrowise or communicate through its services, we may collect:
Messages between Buyers and Sellers.
Communications with Scrowise agents.
Customer support inquiries.
Uploaded attachments.
Transaction-related instructions.
Complaints and feedback.
Reports of suspicious activity.
Dispute communications.
These communications may be retained as part of the transaction record and accessed by authorized personnel when reasonably necessary for support, compliance, fraud prevention, or dispute resolution.
2.7 Technical and Usage Information
When you access Scrowise, we may automatically collect:
IP address.
Browser and device type.
Operating system.
Login and session events.
Pages visited.
Website interactions.
Error and performance information.
Approximate geographic location derived from technical data.
Security and authentication logs.
Device or browser information relevant to fraud prevention.
This information helps us operate the Platform, maintain account security, troubleshoot technical problems, and identify suspicious activity.
3. How We Collect Information
Scrowise may obtain information through several sources.
Information you provide directly: This includes registration details, listings, messages, transaction agreements, verification documents, and support requests.
Information from transaction participants: A Buyer or Seller may provide information about the other party or a digital asset as part of a transaction.
Information collected automatically: Our website and Platform may collect technical, session, security, and usage information.
Information from connected services: Authorized integrations, including Google and YouTube, may provide information within the permissions granted by the user.
Information from payment and verification providers: Banks, payment services, identity verification providers, and fraud prevention services may provide information required to administer a transaction.
Information from lawful third-party sources: Where permitted, we may obtain information from public records, sanctions lists, professional advisers, or relevant authorities.
Users who submit information about another person must have the necessary authority to do so.
4. How We Use Personal Information
We collect and process personal information for legitimate purposes connected to the operation of Scrowise.
These purposes include:
Account Management
Creating and maintaining accounts.
Verifying email addresses.
Authenticating users.
Managing passwords and account access.
Maintaining user profiles and preferences.
Marketplace Operations
Publishing authorized listings.
Displaying asset information.
Facilitating offers and negotiations.
Managing listing status and marketplace activity.
Supporting communication between potential buyers and sellers.
Escrow Transactions
Preparing transaction agreements.
Recording electronic signatures.
Verifying payments.
Coordinating asset transfers.
Tracking transaction stages.
Providing Escrow Plus and Escrow Pro services.
Arranging refunds and payouts.
Maintaining transaction histories.
Security and Fraud Prevention
Detecting suspicious activity.
Preventing unauthorized access.
Reviewing potentially fraudulent transactions.
Verifying identity and ownership information.
Investigating disputes.
Enforcing applicable agreements.
Meeting legal and compliance obligations.
Customer Support
Responding to inquiries.
Providing transaction updates.
Resolving technical issues.
Investigating complaints.
Assisting with account recovery and transaction problems.
Platform Improvement
Diagnosing technical problems.
Improving website performance.
Evaluating product functionality.
Understanding permitted website usage analytics.
Improving user experience and security.
Legal and Administrative Purposes
Maintaining financial and accounting records.
Complying with applicable legal obligations.
Responding to valid legal requests.
Establishing, exercising, or defending legal claims.
Preserving evidence relating to disputed transactions.
We do not use personal information for unrelated purposes without an appropriate legal basis or additional consent where required.
5. Consent and Legal Bases for Processing
Scrowise processes personal information in accordance with applicable privacy laws.
Depending on the circumstances and relevant jurisdiction, processing may be based on:
Your consent.
The performance of a contract with you.
Steps taken at your request before entering a contract.
Compliance with a legal obligation.
Legitimate interests, where permitted and appropriately balanced against individual rights.
Other grounds permitted by applicable law.
For example, a transaction cannot be administered without processing information concerning the parties, agreed terms, payment status, and handover requirements.
Where additional consent is required for analytics, marketing, third-party access, or sensitive information, Scrowise will seek it in an appropriate manner.
You may withdraw consent where permitted by law, subject to relevant legal or contractual restrictions.
Withdrawing consent may affect your ability to use certain services or complete an active transaction.
6. Google and YouTube Integration
Scrowise may allow users to connect their Google accounts to support verification of YouTube channel ownership or authorized access.
When you voluntarily authorize this connection, Scrowise may receive information available through the approved Google or YouTube API permissions, including:
Google or YouTube account identifiers.
YouTube channel identifiers.
Channel names and available metadata.
Ownership or access-related information.
Authorization and verification status.
Scrowise requests read-only permissions for this verification functionality.
These permissions are intended to help establish whether a user has authorized access to the relevant YouTube channel.
Read-only access does not authorize Scrowise to upload videos, modify channel settings, delete content, or transfer ownership through the Google API.
Use of Google User Data
Information obtained through Google APIs is used to support the authorized, user-facing verification functionality and related security requirements.
Scrowise does not sell Google user data, provide it to advertising data brokers, or use it for targeted advertising.
Google user data is shared only where permitted by the applicable Google API policies, authorized by the user where required, or necessary for security or legal compliance.
Human access to Google API user data is restricted and permitted only in circumstances allowed by the applicable Google API policies, including specific user authorization, security needs, or legal requirements.
Scrowise does not use Google API user data to determine creditworthiness or make lending decisions.
Revoking Google Access
You can revoke authorization through your Google Account permissions at:
https://myaccount.google.com/permissions
Revoking access prevents further authorized API access under the revoked permission but may affect the ability to complete channel verification.
Previously obtained information may be retained where necessary for a lawful transaction record, security purpose, or legal obligation, subject to applicable Google policies and privacy laws.
The use of Google API data is also subject to the Google API Services User Data Policy:
https://developers.google.com/terms/api-services-user-data-policy
7. Privacy in Escrow Plus and Escrow Pro
Scrowise offers different transaction workflows with different communication and administration arrangements.
Escrow Plus
Escrow Plus allows Buyers and Sellers to manage transactions directly through a shared deal room.
Both parties may access transaction information reasonably necessary to complete the agreed exchange.
This may include:
Agreed transaction terms.
Relevant profile or participant information.
Messages exchanged within the deal room.
Payment confirmation status.
Handover information.
Transaction progress.
Dispute-related evidence where appropriate.
Private compliance records, full government identity documents, and sensitive payout credentials are not intended to be automatically disclosed to the other party.
Authorized Scrowise personnel may review transaction information when necessary for administration, support, security, or dispute resolution.
Escrow Pro
Escrow Pro provides a managed transaction experience with a dedicated Scrowise agent.
Buyers and Sellers communicate through separate Agent-coordinated channels rather than a shared transaction conversation.
The assigned Agent may access information reasonably necessary to coordinate the handover, verify agreed conditions, and administer the transaction.
This may include sensitive transfer information provided with the necessary authority, such as temporary account access or ownership-transfer instructions.
Scrowise agents must use such information only for authorized transaction purposes and must not independently exploit, disclose, or retain it for unrelated purposes.
The separation of communication channels does not mean that Scrowise itself cannot access relevant transaction records.
Scrowise may disclose necessary information between participants to complete the agreed transaction, subject to applicable confidentiality, privacy, and legal requirements.
8. Sensitive Credentials and Asset Transfer Information
Digital asset transfers may require sensitive information, including account credentials, authentication details, recovery information, administrative permissions, or domain access.
Users must not publish passwords, authentication codes, private keys, or other sensitive credentials in public listings.
Sensitive handover information should be provided only through authorized transfer procedures.
Scrowise limits access to such information to individuals and service providers who reasonably require it for an authorized purpose.
Agents and administrators are not permitted to use transfer credentials for personal benefit or purposes unrelated to the transaction.
Users should update relevant passwords, recovery settings, administrative permissions, and authentication methods following a completed transfer where appropriate.
Sensitive transfer credentials should not be retained longer than reasonably necessary for the authorized handover, security requirements, an unresolved dispute, or another lawful purpose.
Scrowise does not guarantee that an external digital platform will remain secure or preserve transferred access after the transaction.
10. International Users and Cross-Border Data Transfers
Scrowise is based in Canada and serves users around the world.
Personal information may be transferred to, processed in, or stored in jurisdictions outside your country of residence.
This may occur when using international financial institutions, payment providers, cloud infrastructure, service providers, or professional advisers.
Privacy laws and government access rights may differ between jurisdictions.
Scrowise remains accountable for personal information under its control and uses safeguards appropriate to the sensitivity of the information and applicable legal requirements.
Where legally required, international data transfers will rely on an appropriate transfer mechanism or other recognized safeguard.
You may contact Scrowise to request further information about relevant cross-border processing arrangements.
12. Marketing and Service Communications
Scrowise may communicate with users for operational purposes, including:
Account verification.
Login and password recovery.
Security notifications.
Transaction updates.
Funding verification.
Asset handover coordination.
Dispute notifications.
Refund and payout updates.
Changes to legal policies.
Customer support responses.
These communications are necessary to operate or protect the services requested and may continue while an account or transaction remains active.
Scrowise may also send promotional communications where permitted by applicable law.
Marketing messages will include required sender information and a suitable unsubscribe mechanism.
You may unsubscribe using the instructions in a marketing message or by contacting [email protected].
Unsubscribe requests will be processed without delay and within the time required by applicable law.
Unsubscribing from marketing does not prevent necessary operational, contractual, or security communications.
13. Data Retention
Scrowise retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy applicable legal obligations.
Different categories of information may have different retention periods.
Account information: Generally retained while the account remains active and afterward where necessary for security, outstanding transactions, legal obligations, or dispute resolution.
Transaction and financial records: May generally be retained for up to seven years following transaction completion or account closure, as applicable, subject to legal requirements and justified extensions.
Identity and verification records: Retained for the period necessary to satisfy applicable verification, compliance, fraud prevention, and legal requirements. Full document copies should be retained only where justified.
Messages and transaction evidence: Retained as reasonably necessary for transaction administration, support, dispute resolution, compliance, and legal claims.
Temporary handover credentials: Retained only as long as necessary for the authorized transfer, related security requirements, or an unresolved matter requiring preservation.
Website analytics information: Retained according to the configured analytics service settings and applicable consent and privacy requirements.
Security and technical logs: Retained for periods justified by security, fraud prevention, system administration, or legal obligations.
Records may be retained longer when required by law, a legal hold, pending litigation, a regulatory investigation, an unresolved payment issue, or another legitimate and legally permitted purpose.
When personal information is no longer needed, Scrowise takes reasonable measures to delete, anonymize, or securely dispose of it.
Deletion from active systems may not immediately remove information from all backups or external records where continued retention is lawfully required.
14. Data Security
Scrowise recognizes the sensitivity of personal information associated with high-value digital asset transactions.
We use safeguards appropriate to the type of information and the risks involved.
Depending on the relevant system and information, these safeguards may include:
Account authentication.
Access permissions and restrictions.
Encryption and protected communications.
Monitoring and audit records.
Fraud prevention controls.
Identity verification procedures.
Administrator access management.
Secure data storage.
Backup and recovery procedures.
Service-provider security requirements.
Internal incident-response procedures.
Access to sensitive information is limited according to authorized operational responsibilities.
Employees, agents, and service providers with access to personal information are expected to handle it confidentially and in accordance with applicable obligations.
Although we take reasonable measures to protect information, no internet-connected service can guarantee complete security against every threat.
Users are responsible for protecting their own account credentials, devices, and connected third-party accounts.
15. Security Incidents and Data Breaches
If Scrowise becomes aware of a suspected security incident involving personal information, we will assess the circumstances and take appropriate steps to investigate, contain, and address the issue.
Depending on the nature of the incident, we may:
Restrict affected access.
Investigate unauthorized activity.
Preserve relevant security records.
Take measures to protect affected accounts.
Notify affected individuals.
Report the incident to the appropriate authorities where required.
Implement measures to reduce future risks.
Where Canadian law applies, Scrowise will assess whether a breach creates a real risk of significant harm and comply with applicable reporting, notification, and recordkeeping requirements.
If you suspect a compromised Scrowise account, unauthorized access, or exposure of sensitive transaction information, contact [email protected] promptly.
16. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
Request access to information held about you.
Obtain information about its collection, use, or disclosure.
Request correction of inaccurate information.
Withdraw consent where legally permitted.
Request deletion of information where applicable.
Object to certain processing activities.
Request restrictions on processing.
Request data portability where legally applicable.
Submit a privacy complaint.
To exercise your rights, contact:
We may request information reasonably necessary to verify your identity and protect your account before responding.
Under PIPEDA, where applicable, Scrowise will respond to access requests within 30 calendar days, subject to legally permitted extensions.
Other privacy laws may establish different response periods or additional rights.
Certain information may be withheld or retained where permitted or required by law, including information subject to legal privilege, confidentiality obligations, security restrictions, or third-party privacy rights.
If a request cannot be fulfilled, we will provide an explanation where legally permitted.
17. Account Closure and Data Deletion
You may request closure of your Scrowise account by contacting our support team.
Closing an account does not automatically require deletion of every associated record.
Scrowise may need to retain relevant information to:
Complete active transactions.
Process outstanding refunds or payouts.
Preserve signed transaction agreements.
Respond to disputes or chargebacks.
Meet financial and tax obligations.
Satisfy applicable verification and compliance requirements.
Investigate fraud or unauthorized activity.
Establish or defend legal claims.
Public listings associated with a closed account may be removed or made unavailable as appropriate.
Where information no longer serves a lawful purpose, Scrowise will take reasonable steps to delete or anonymize it.
Requests will be handled in accordance with applicable privacy laws and relevant retention obligations.
18. Automated Processing and Fraud Prevention
Scrowise may use automated systems to help identify suspicious account activity, payment irregularities, unauthorized access, inconsistent verification information, or other security concerns.
Automated checks may support risk assessments and transaction security.
Such systems may result in additional verification requirements, transaction delays, or referral for administrator review.
Scrowise may also use manual assessments and other available evidence to investigate issues.
Where applicable law grants a right to information about automated decision-making, to challenge a decision, or to request human review, Scrowise will respect that right.
Users may contact Scrowise if they believe an automated security measure has incorrectly affected their account or transaction.
19. Privacy Rights for International Users
Scrowise serves users in multiple jurisdictions.
Where applicable, individuals in the European Economic Area, United Kingdom, or other regions may have additional privacy rights.
These may include:
Access to personal data.
Correction of inaccurate data.
Erasure under qualifying circumstances.
Restrictions on processing.
Objection to processing based on legitimate interests.
Data portability.
Withdrawal of consent.
Objection to direct marketing.
Rights relating to certain automated decisions.
Complaints to an appropriate data protection authority.
These rights are subject to the applicable law and its limitations.
When European or United Kingdom data protection law applies, Scrowise will identify and rely on appropriate legal bases for processing and implement required international transfer safeguards.
Users may contact [email protected] for assistance with applicable privacy requests.
20. Third-Party Websites and Digital Platforms
Scrowise may contain links or integrations involving services such as:
Google and YouTube.
Social media platforms.
Domain registrars.
Hosting providers.
Payment processors.
Cryptocurrency networks or service providers.
Other online marketplaces or digital platforms.
These third parties may independently collect, use, retain, or disclose personal information under their own privacy policies.
Scrowise does not control the independent privacy practices of third-party services.
You should review the relevant third-party policies before providing information or authorizing access.
Where Scrowise receives personal information from an authorized integration, our subsequent handling of that information is governed by this Policy, applicable law, and any relevant third-party platform requirements.
21. Children's Privacy
Scrowise is intended for individuals who are at least 18 years old.
We do not knowingly provide accounts or escrow transactions to children.
If we learn that an ineligible minor has created an account or submitted personal information, we may suspend the account and take appropriate steps to delete the information, subject to applicable legal retention obligations.
If you believe a minor has provided personal information to Scrowise, contact [email protected].
22. Privacy Complaints
If you have concerns about how Scrowise collects, uses, shares, or protects your personal information, you may submit a privacy complaint.
Please contact:
Include your account email, a description of the concern, relevant transaction information if applicable, and the outcome you are requesting.
Do not send passwords, authentication codes, or unnecessary identity documents through ordinary email.
Scrowise may verify your identity before responding to account-specific complaints.
We aim to acknowledge complete complaints within 10 business days and provide a substantive response or status update within 30 calendar days, without limiting shorter statutory deadlines that may apply.
Complex investigations may require additional time where legally permitted.
If you are dissatisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another relevant privacy authority.
You do not need to waive your right to contact a regulator in order to use Scrowise.
23. Changes to This Privacy Policy
Scrowise may update this Privacy Policy to reflect changes in our services, technologies, legal requirements, or data handling practices.
When changes are made, we will publish the updated Policy and revise its effective date.
If changes materially affect how personal information is collected, used, or disclosed, we will provide additional notice or obtain consent where required by law.
Changes will not retroactively authorize uses of previously collected information that require additional consent.
The current version of this Policy will be available at:
https://scrowise.com/privacy
24. Privacy Contact
For questions, privacy requests, or concerns relating to this Policy, please contact:
Scrowise Privacy Contact
Pheromones Inc., doing business as Scrowise
1 King St West
Toronto, Ontario, Canada
Email: [email protected]
Website: https://scrowise.com
Scrowise is committed to protecting personal information and supporting secure, transparent digital asset transactions around the world.